Shipping & Return

At moorkt.com, we understand the importance of a seamless shopping experience, which is why we have carefully crafted our shipping and returns policies to ensure your satisfaction. Read on to learn more about our shipping rates and return process.

Shipping

Shipping costs are calculated during the checkout process. We believe in transparency, so you can rest assured that you will only be charged the actual shipping fees based on the weight and dimensions of your order. This way, you can trust that you are getting the best possible shipping rate.

Returns

We want you to be completely satisfied with your purchase from moorkt.com. If for any reason you are not happy with your order, we offer a hassle-free return process.

To initiate a return, please contact our customer support team within 14 days of receiving your order. They will provide you with a return authorization number and further instructions on how to proceed.

Contact: moorkt.it@gmail.com

ITALY: Return cost with Poste Italiane 8,50€

EU: that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure that your return reaches us safely. In the unlikely event that your return is lost in transit, we cannot be held responsible.

Once we receive your returned item, our team will inspect it to ensure that it is in its original condition and packaging. If everything checks out, we will process your refund within 5 business days. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your financial institution.

Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, we kindly ask that you return the unwanted item for a refund and place a new order for the desired item.

Thank you for choosing moorkt.com. We are committed to providing you with exceptional products and service. If you have any further questions or concerns about our shipping and returns policies, please don't hesitate to contact our customer support team.